Shipping policy

Shipping Policy

Last updated: January 3, 2026

This Shipping Policy applies to all orders placed with RAXA Systems and shipped within Canada.

Shipping Area

We currently ship within Canada only.
We do not offer international shipping at this time.

Order Processing Time

Orders are typically processed within 2 to 5 business days after payment confirmation.

Processing times may vary depending on product availability, order volume, or manufacturing and preparation requirements. Processing time does not include transit time.

Shipping Methods & Carriers

Orders are shipped using reputable carriers such as Purolator, FedEx, Canada Post, or freight carriers for oversized or heavy items.

Carrier selection is determined based on order size, weight, and destination.

Estimated Delivery Times

Delivery times are estimates only and are not guaranteed. Transit times vary depending on location, carrier, and external factors.

RAXA Systems is not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • Remote or rural delivery locations

  • Events beyond our control

Shipping Rates

Shipping costs are calculated at checkout based on order weight, dimensions, and destination.

Any applicable taxes, duties, or fees are the responsibility of the customer unless otherwise stated.

Oversized & Freight Shipments

Some RAXA Systems products require freight shipping due to size or weight.

For freight shipments:

  • Delivery is curbside only

  • Signature may be required upon delivery

  • The customer is responsible for unloading and ensuring safe access to the delivery location

Installation services are not included unless explicitly stated.

Damaged or Lost Shipments

Please inspect your order immediately upon delivery.

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damage and packaging

Failure to report damage within this timeframe may limit our ability to file a claim with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

RAXA Systems is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses.

Changes & Cancellations

Once an order has shipped, it cannot be modified or canceled.

Requests for order changes must be submitted as soon as possible after placing the order and are not guaranteed.

Contact Information

For shipping-related questions, please contact:

RAXA Systems
📧 info@raxasystems.com