Privacy policy

Privacy Policy

Last updated: January 3, 2026

As new communication technologies continue to develop, protecting personal information has become essential. RAXA Systems is committed to respecting the privacy and confidentiality of the personal information we collect.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our Site and Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. When updates are made, we will post the revised policy on the Site and update the “Last updated” date. Any additional steps required by applicable law will also be taken.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources, depending on how you interact with us. The information we collect and use varies based on your activity on our Site and use of our Services.

In addition to the specific uses outlined below, we may use personal information to:

  • Communicate with you

  • Provide, maintain, and improve our Services

  • Comply with legal and regulatory obligations

  • Enforce applicable terms and conditions

  • Protect and defend our Services, rights, and users

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

We may collect information you provide through our Services, including:

  • Contact information (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation, email, phone number)

  • Account information (username, password, security credentials)

  • Customer support information (content you choose to include in communications with us)

Some features of our Services require certain personal information. Choosing not to provide this information may limit access to those features.

Information We Collect Automatically

We may automatically collect information about your interaction with our Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). This may include:

  • Device and browser information

  • Network connection details

  • IP address

  • Pages visited and actions taken on the Site

Information from Third Parties

We may receive personal information from third parties, including:

  • Service providers that support our Site and Services (such as Shopify)

  • Payment processors, who collect payment information to complete transactions

  • Analytics and marketing partners, who collect information via tracking technologies when you interact with our Site, emails, or advertisements

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use personal information to process payments, fulfill orders, manage accounts, arrange shipping, provide customer support, and improve your shopping experience. Certain information may be processed by Shopify in accordance with its own privacy policies.

Marketing and Advertising

We may use personal information to send marketing, promotional, or transactional communications via email, SMS, or mail. You may opt out of promotional communications at any time.

Security and Fraud Prevention

We use personal information to detect, prevent, and investigate fraudulent, illegal, or malicious activity. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact us immediately.

Communication and Service Improvement

We use personal information to respond to inquiries, provide support, and improve our Services. This processing is based on our legitimate business interests.

Cookies

We use cookies to operate and improve our Site, remember preferences, analyze user behavior, and optimize performance.
For more information about Shopify cookies, visit: https://www.shopify.com/legal/cookies

You can control cookies through your browser settings. Disabling cookies may affect Site functionality and user experience.

How We Share Personal Information

We may disclose personal information to:

  • Service providers performing services on our behalf (payment processing, fulfillment, analytics, customer support)

  • Business and marketing partners, in accordance with their own privacy policies

  • Affiliates, for internal business operations

  • Legal or regulatory authorities, when required by law

  • Third parties involved in business transactions, such as mergers or asset transfers

We do not sell personal information.

We do not use or disclose sensitive personal information without consent or for profiling purposes.

Data Hosting and Cross-Border Transfers

Personal information may be hosted and processed outside of Quebec and Canada, including in the United States, through trusted service providers such as Shopify. In such cases, appropriate safeguards are implemented to protect your personal information in accordance with applicable privacy laws.

User-Generated Content

If you submit reviews or other content in public areas of the Site, that content becomes publicly accessible. We are not responsible for how others use or interpret information you choose to share publicly.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

Data Security and Retention

No security system is infallible, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transit. We recommend avoiding unsecured channels when sharing sensitive information.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your place of residence, you may have rights regarding your personal information, including:

  • Right of access

  • Right to correction

  • Right to deletion

  • Right to data portability

  • Right to restrict processing

  • Right to withdraw consent

  • Right to appeal decisions

  • Right to manage communication preferences

You may exercise these rights by contacting us using the details below. We may require identity verification before responding to requests.

Privacy Officer & Contact

In accordance with applicable privacy laws, RAXA Systems has designated a person responsible for the protection of personal information.

Privacy Officer: William Daigneault
📧 info@raxasystems.com

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us using the information above.