Installation & Setup
No. RAXA systems are designed for straightforward and logical installation. With basic tools and the provided instructions, installation can be completed without specialized equipment.
Installation generally takes about 2 hours, depending on the vehicle and chosen configuration.
Some customers choose to install their RAXA rack themselves. If you are unsure, we highly recommend having it installed by a professional.
Yes. Some of our distributors offer installation services. We always recommend having your product installed by a professional if you are unsure.
RAXA systems use the vehicle’s existing mounting points or a no-drill clip whenever possible. In very specific cases, if neither method works, drilling may be required as a last-resort alternative.
Shipping & Delivery
For online orders placed on our website, if the product is in stock, we ship from Quebec within 1 to 3 business days.
Not at the moment. We currently ship only within Canada, but stay tuned—RAXA plans to ship soon to the United States and internationally.
Yes. Once your order is shipped, you will receive a tracking number to follow your package in real time.
If your order arrives damaged, contact us immediately. If you notice that the box has clearly been damaged during shipping, IMPORTANT do not accept the package from the carrier. We will guide you through the process to replace or repair the product as quickly as possible.
Warranty & Support
Yes. All RAXA products are covered by a limited warranty against manufacturing defects. See our warranty policy on our website for full details.
All RAXA products come with a one-year warranty from the date of purchase.
The warranty covers defects in materials and workmanship. It does not cover normal wear and tear, damage caused by misuse, or accidents.
You can contact our support team via our website, email, or phone. We are here to help with installation, usage, or any questions regarding your RAXA product.
Returns & Exchanges
Not all products are refundable according to our refund policy. Please see our policy on our website for full details.
Yes, some products can be exchanged according to our refund policy, only if the product is in new condition, unused, and not installed. See our policy on our website for full details.
If your product is eligible for a return or exchange, contact our support team via our website. We will guide you through every step of the process.
Dealers & Installation Partners
We have dealers in the Quebec province area. Check our “Where to Buy” page to find the closest distributor.
Yes. You can have your RAXA rack installed at specialty rack stores or certified garages, even if there isn’t a dealer near you.
Yes. Some of our distributors offer installation by qualified professionals. We always recommend having your product installed by a professional if you are unsure.
Yes. We are constantly expanding our distributor network to better serve you and make it easier to access our products and installation services. If you are interested in becoming a distributor or installation partner, contact us through our website. We would be happy to discuss collaboration opportunities.